Our address is:
KVS Licensing Company, LLC
8233 Neptune Dr Suite 1
Kalamazoo, MI 49009
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. USING THIS WEBSITE REPRESENTS YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS OF USE. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS OF USE, PLEASE DO NOT USE THIS WEBSITE.
Our phone # is: (269) 743-6137 and our hours are Monday - Friday 9 am to 5 pm EST.
Copyright and Trademark Notice
All contents of the Web Site are: © 2010-2019 by KVS Licensing Company LLC. All rights reserved.
Any rights not expressly granted herein are reserved.
We accept the following credit cards: American Express, Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submission of your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for all products at time of purchase. You will only be charged for shipping at the rate quoted to you on your purchase receipt if an order is split into multiple shipments.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. KVS Licensing Company, LLC and its associated companies reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether KVS Licensing Company, LLC and its associated companies signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
You certify that by purchasing products from KVS Licensing Company, LLC and its associated companies that you are of legal smoking age for the state you reside in.
You agree to indemnify and defend Kalamazoo Vapor Shop, LLC and any of KVS Licensing Company LLC’s partner companies, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Orders usually ship within 24 to 48 hours of receipt, not including weekends or holidays, but may be delayed due to arriving shipments that contain products that you have ordered. Orders received on Friday, Saturday, Sunday or any major holiday may not ship until the following business day. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable, those items will be refund to the card used for the purchase. You may cancel your order at any time prior to shipping.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
These products are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. By purchasing these products, you agree to use products at your own risk. Under no circumstances will KVS Licensing Company, LLC and its associated companies be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on any product on this site. Our products are intended for ADULTS only. Our products are not to be used by anyone under the legal smoking age of the state they reside in. Other Groups that should consult a physician before use Included (but are not limited to): Those who suffer from heart disease or high blood pressure. Pregnant, nursing, or those thinking of becoming pregnant. Those allergic to nicotine or other PG based products.
Returns, Warranty and Exchanges
Returns, Repairs and Exchange Policy
Please read and understand our warranty and return policy before placing an order.
THERE WILL BE NO REFUNDS ISSUED ONCE AN ORDER HAS SHIPPED
NO REFUNDS OR RETURNS ON E-LIQUID.
NO WARRANTY ON ATOMIZERS OR CARTOMIZERS OR COILS OF ANY KIND
EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGNAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO KVS LICENSING COMPANY, LLC AND ITS ASSOCIATED COMPANIES.
THE DEFAULT WARRANTY PERIOD FOR ALL PRODUCTS IS 14 DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION.
PLEASE TEST ALL PRODUCTS UPON RECIPT. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT.
Products that are functional, not sold by KVS Licensing Company, LLC and its associated companies, determined to be out of warranty or damaged by misuse will be sent back without exchange.
Eligibility for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failure. Products that are damaged through misuse, negligence, and abuse or modified or repaired by anyone other than KVS Licensing Company, LLC and its associated companies are not eligible for exchange.
Contact us at firstname.lastname@example.org to initiate a request if you feel you have a defective product. Instructions will be provided after a request is initiated.
Shipping fees are non-refundable.
Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid products. All e-liquid purchases are final.
Requests to correct fulfillment mistakes that are made by KVS Licensing Company, LLC and its associated companies resulting in your receipt of incorrect or missing items in your order will be accepted for 14 days after the receipt of your order.
Requests for missing or incorrect items will not be accepted after 14 days from the date you have received your order.
Please inspect your order immediately upon receipt and if you feel there is an error please submit a request to email@example.com. Instructions will be provided once a request is submitted.
Cartridges, Cartomizer and Coil Refund/Return Policy
Cartomizers, cartridges and coils have no warranty and all purchases are final on these products.
Other Support, Warranty, Exchange or Return Questions
Please contact firstname.lastname@example.org for questions, support or other issues that we may be able to help you with.
Return, Repair, Exchange Processing Procedure
We strive for your satisfaction with your purchase and we want to help you resolve issues as quickly as possible.
Your timely return of products in question will help us expedite resolving the issue. In the event that we do not have a product in stock we will send a like product of equal or greater value, or provide a refund at our discretion.
Free USPS Shipping on orders of $75.00 or more for US orders only!
Shipping Time - Most orders placed Sunday through Thursday will usually ship within 24-48 hours, provided the product ordered is in stock and delivery service is available. Orders placed on Fridays may not ship until the following Monday due to limited shipping availability on Saturdays.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by KVS Licensing Company, LLC and its associated companies or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Priority Shipping is an expedited service from USPS. It does not expedite the processing of your order. All order are packed and shipped in the order they are received.
Customs, Duties, VAT
Some countries will impose fees and taxes on shipments. These fees are not included in the shipping fee you pay at KVS Licensing Company, LLC and its associated companies and are additional fees charged by your country or carrier. These fees are your responsibility to pay as we have no control over what is charged or how to pay them.
*No returns or refunds if order is shipped international and seized by customs or border patrol.
Missing and Delayed shipments
We try and ship packages as quickly as possible from our location but once the package leaves our facility, we have no control over how the carrier routes the package, delays caused by customs or lost packages. We can work with you to help resolve issues AFTER you have called the carrier to find out as much information about the delay as possible. USPS does not provide tracking information for Priority or First Class parcels to international destinations.
KVS Licensing Company, LLC and its associated companies shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, KVS Licensing Company, LLC and its associated companies shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.
WARRANTY & RETURNS
Please send all warranty/refund requests to email@example.com before shipping back any product to KVS Licensing Company, LLC or its associated companies. We will send you an RGA to return your item. If we receive a return with no RGA we will ship it back to you at your expense.
We provide a 14-day warranty on all the hardware that we sell unless otherwise stated. This warranty is for manufacturer defects only. If any parts are defective, and not altered in any way by the customer, we will exchange the parts right away.
*This excludes Atomizers and Cartomizers and Coils - there is no warranty on these items.
NOTE: All refunds will be presented with a 15% restocking fee. They must be received within 14 days from the date of the purchase order, and include all items from the original purchase, be in same condition that the items were received in. Filter Tips/Cartridges and Coils are non-refundable used/unused and will be deducted from the refund. We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements.
*We are not responsible for orders after they have been delivered to the post office. For any concerns regarding your order after it has been shipped, you will need to contact your local post office and provide them with the USPS confirmation number. KVS Licensing Company, LLC and its associated companies cannot be held responsible for lost or stolen packages.
*No returns or refunds if shipped international and seized by customs or border.
*All E-Liquid sales are Final.
The guarantees are from date of delivery, and not the date of purchase Shipping charges will not be refunded.
What to do if you have a problem with a product:
- Please contact us at firstname.lastname@example.org about the problem; we may have suggestions on how you can fix the problem yourself.
- You will need to have your purchase order or sales receipt number.
- If our suggestions do not resolve the problem we will send you an RGA for you to fill out and send your product back to us at the address below.
- Returns will not be accepted at store locations.
KVS Licensing Company, LLC
8233 Neptune Dr Suite 1
Kalamazoo, MI 49009
Phone: (269) 743-6137